Refund Policy

Upturnly operates on a performance-driven service model, where campaign design, outreach strategy, prospecting, and infrastructure setup are initiated promptly after the project begins.

Because of the resources involved in setting up and executing campaigns, we do not offer refunds once services have been initiated or resources have been allocated.

However, in the unlikely event that Upturnly fails to begin the services agreed upon in writing, or if a billing error occurs, we will review the situation and may issue a refund accordingly.

A refund may be considered under the following exceptional circumstances:

• Service Not Initiated: If Upturnly has not started any work on the client’s campaign within the agreed timeframe after payment has been made.
• Duplicate Payment: If a client is charged more than once for the same service due to a technical or processing error.

Please note that any such refund requests must be accompanied by relevant proof (e.g., transaction receipts, screenshots, or written agreement details).

• Change of Mind: Once services have been initiated, a change in the client’s decision or strategy does not warrant a refund.
• Client Delays or Inactivity: If there is a lack of timely response, cooperation, or necessary inputs from the client, resulting in delays or project stalling.
• Subjective Dissatisfaction: While we strive for high performance, outreach campaigns inherently depend on external market factors. Therefore, we cannot guarantee results such as leads, appointments, or conversions. Refunds will not be issued due to performance concerns or unmet expectations.

• The amount will be returned to the original payment method used during the transaction.
• Please allow up to 7 business days for the refund to reflect in your account after the request has been reviewed and approved.
• Refunds will only be processed after a formal evaluation by our billing and operations team.

If you believe you are eligible for a refund based on the criteria above, please reach out to our support team. Our team will assess your request and guide you through the next steps as part of our standard review process.

You can reach us via:

📧 Email: marmik.bapna@upturnly.com

📞 Phone: +91 7976985373

Upturnly reserves the right to update or modify this refund policy at any time, without prior notice. Any changes will be reflected on this page. We encourage clients to review this policy periodically to stay informed about our terms.